These Terms governs all Quotes, Orders, and supply of Hardware, Software, and Services by Aeroconnect Pty Ltd. Please read these terms carefully. By accepting a Quote or placing an Order, the Customer agrees to these Terms.
1.1 "Aeroconnect" means Aeroconnect Pty Ltd (ABN 75684 268 317).
1.2 "Customer" / "you" means the entity or person to whom a Quote is addressed.
1.3 "Quote" means any written quotation, proposal, or statement of work issued by Aeroconnect.
1.4 "Order" means a written or verbal order, or acceptance of a Quote, by the Customer.
1.5 "Contract" means a binding agreement constituted by an accepted Quote and these Terms.
1.6 "Hardware" means physical equipment, devices, or components described in a Quote.
1.7 "Software" means software licenses, subscriptions, or SaaS products supplied or provisioned by Aeroconnect.
1.8 "Services" means managed IT, cloud, configuration, installation, or consulting services described in a Quote.
1.9 "Personnel" means Aeroconnect's employees, contractors, and agents.
1.10 "GST", "Tax Invoice", and "Taxable Supply" have the meanings given in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
1.11 "Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act 2010(Cth).
1.12 "Excluded Loss" means any consequential, indirect, or special loss; loss of revenue, profit, data, reputation, or goodwill; or loss of opportunity.
1.13 "Normal Working Hours" means 9:00am – 5:30pm on Business Days.
1.14 "Business Day" means a day that is not a Saturday, Sunday, or public holiday in NSW.
2.1 These Terms apply to all Quotes, Orders, and supply of Hardware, Software, or Services by Aeroconnect.
2.2 Any terms included in, attached to, or referenced in the Customer's Order or purchase order that deviate from or are inconsistent with these Terms are expressly rejected and will not vary or supplement these Terms.
2.3 Each supply following acceptance of an Order constitutes a separate Contract subject to these Terms.
3.1 Quotes are estimates only and do not constitute an offer or obligation to supply.
3.2 Unless stated otherwise, all Quotes are exclusive of GST and delivery costs and are valid for 14 days from the date of issue.
3.3 Aeroconnect reserves the right to withdraw, vary, or extend the validity period of any Quote at any time prior to contractformation.
3.4 Where a Quote relates to Services performed outside Normal Working Hours, additional charges will apply and will be treated as a variation.
4.1 A binding Contract is formed when: (a) the Customer confirms acceptance of the Quote in writing (including by email); or (b) Aeroconnect communicates written acceptance of the Customer's Order; or (c) Aeroconnect supplies Hardware, Software, or commences Services following receipt of an Order.
4.2 Aeroconnect reserves the right to decline any Order without providing reasons.
4.3 Any changes to scope after contract formation require a written variation agreed by both parties before the varied work commences.
5.1 All prices are in Australian Dollars (AUD) and are exclusive of GST unless expressly stated otherwise.
5.2 GST will be added to all applicable supplies, and avalid Tax Invoice will be issued.
5.3 Hardware pricing is based on supplier pricing at the time of Quote. If supplier pricing increases before Aeroconnect places the order, Aeroconnect will notify the Customer and may issue a revised Quote.
5.4 Third-party Software and subscription pricing is subject to vendor pricing and may be billed in the vendor's currency at the prevailing exchange rate.
5.5 Aeroconnect reserves the right to apply a payment surcharge to card transactions equal to Aeroconnect’s reasonable cost of acceptance.
6.1 Unless stated otherwise in the Quote, payment terms are net 7 days from invoice date.
6.2 Aeroconnect may require a deposit (as specified in the Quote) prior to ordering Hardware or commencing Services. Where a deposit is required, Aeroconnect is under no obligation to proceed until the deposit is received in cleared funds. Deposits are non-refundable except where the Customer is entitled to a refund under Australian Consumer Law or terminates due to Aeroconnect's breach.
6.3 Payment may be made by EFT, BPAY, Visa, or Mastercard. Aeroconnect may change accepted payment methods at any time.
6.4 The Customer must check all Tax Invoices and notify Aeroconnect of any errors within 7 days of receipt. Failure to notify within this period constitutes acceptance of the invoice.
6.5 All payments must be made free of any set-off, counterclaim, deduction, or withholding. Aeroconnect reserves the right to set off any amount owed to it by the Customer across any account or Contract against any amount it owes to the Customer.
6.6 Hardware pricing and availability are subject to change without notice until Aeroconnect confirms order placement with its suppliers.
7.1 If the Customer fails to pay by the due date, Aeroconnect may, without prejudice to its other rights: (a) charge interest on the outstanding amount at 10% per annum, accruing daily from the due date until payment is received in full; (b) require advance payment for any outstanding Goods or Services; and (c) suspend or cease supply of Hardware, Software, and Services.
7.2 The Customer is liable for all costs Aeroconnect incurs in recovering outstanding amounts, including debt recovery fees and legal costs on a full indemnity basis.
8.1 Aeroconnect will use reasonable endeavours to deliver Hardware within any timeframe indicated in the Quote. Delivery dates are estimates only and are not contractual commitments. Full payment or approved deposit must be received prior to Aeroconnect placing any hardware orders with suppliers.
8.2 Aeroconnect may propose equivalent products where items become unavailable, subject to Customer approval.
8.3 Risk in Hardware passes to the Customer upon delivery. Title passes only upon receipt of payment in full of all amounts owed by the Customer to Aeroconnect across all Contracts (not only the current order).
8.4 Aeroconnect is not liable for delays caused by third-party suppliers, carriers, customs, or events beyond its reasonable control.
8.5 The Customer must arrange adequate insurance for Hardware from the time of delivery.
8.6 If the Customer is unable to accept delivery when Aeroconnect is ready to deliver, Aeroconnect may charge reasonable daily storage fees until delivery is completed, together with any re-delivery costs.
8.7 The Customer must inspect Hardware upon delivery and notify Aeroconnect in writing within 7 days of any visible damage, shortage, or incorrect supply, including photographic evidence of any damage. Failure to notify within this period constitutes acceptance of the Hardware.
8.8 If Hardware is required for a particular purpose, the Customer must specify that purpose in writing in the Order and obtain written confirmation from Aeroconnect that the Hardware will be fit for that purpose. In the absence of such specification and written confirmation, the Customer acknowledges it did not rely on Aeroconnect's skill or judgment as to fitness for purpose.
8.9 Unless explicitly stated in the Quote, installation, configuration, and setup services are not included in Hardware supply.
8.10 All Hardware is sourced through authorised Australian distributors to ensure genuine products, warranty support, and vendor compliance.
8.11 Delivery is to the address specified in the Quote unless otherwise agreed.
9.1 Hardware cannot be returned without Aeroconnect's prior written consent and a Return Authority Number (RAN), obtainable by contacting Aeroconnect's sales team.
9.2 Returns of non-defective Hardware will incur are stocking and handling charge of 20% of the purchase price, unless otherwise agreed in writing.
9.3 Hardware returned to supplier at the Customer's request is subject to any cancellation or restocking fees charged by that supplier, which will be passed on to the Customer.
9.4 Returned Hardware must be in original, unsoiled condition with all original packaging and documentation. Aeroconnect accepts no liability for damage to Hardware in return transit.
9.5 Hardware specifically procured or configured at the Customer's request cannot be returned, except where the Customer has rights under Australian Consumer Law.
10.1 Software procured by Aeroconnect on the Customer's behalf is subject to the relevant vendor's EULA or terms of service, which the Customer agrees to comply with.
10.2 Software licenses are non-transferable unless permitted by the vendor.
10.3 Subscription-based Software is billed in advance for the agreed period. Mid-period cancellations are non-refundable unless permitted under the vendor's policy.
10.4 Aeroconnect is not responsible for vendor-initiatedchanges to Software features, pricing, availability, or discontinuation.
11.1 Aeroconnect will deliver Services as described in the Quote. Any work outside the agreed scope is a variation requiring a written Change Order approved by both parties before commencement.
11.2 Prior to commencement of Services, the Customer must:(a) provide Aeroconnect and its Personnel with reasonable access to systems, premises, and credentials; (b) ensure the site is safe and compliant with all applicable work health and safety laws; (c) provide any amenities reasonably required by Personnel (including power and network access) at no cost to Aeroconnect; and (d) inform Aeroconnect of any special site requirements or safety considerations.
11.3 Delays caused by the Customer's failure to provide access, information, or approvals may result in revised timelines and additional charges.
11.4 Aeroconnect may suspend Services by written notice if, in its reasonable opinion, it is unsafe to continue.
11.5 Aeroconnect reserves the right to subcontract any part of the Services or Hardware supply. Such subcontracting does not relieve Aeroconnect of its obligations under the Contract.
12.1 Variations must be requested in writing and are onlyeffective upon Aeroconnect's written acceptance.
12.2 All variations will be invoiced at the rates specified in the original Quote, as specifically quoted, or at Aeroconnect's then-current rates.
13.1 Orders may not be cancelled after a Contract is formed except with Aeroconnect's prior written consent, and only on terms that the Customer reimburses Aeroconnect for all costs and losses already incurred, including supplier restocking fees, freight, and loss of margin.
14.1 The Customer is responsible for backing up all data before Aeroconnect commences any Services. Aeroconnect is not liable for data loss arising during Services unless caused by Aeroconnect's gross negligence.
14.2 Aeroconnect will handle personal information in accordance with its Privacy Policy and the Privacy Act 1988 (Cth).
15.1 Each party agrees to keep the other's non-public information confidential and not to disclose it to third parties without prior written consent, except: (a) as permitted by these Terms; (b) where required bylaw; (c) where the information is publicly available through no breach of these Terms; or (d) on a confidential basis to professional advisers for the purpose of obtaining advice.
15.2 This obligation survives termination of the Contract.
16.1 All pre-existing intellectual property of either partyremains the property of that party.
16.2 Unless otherwise agreed in writing, intellectual property in deliverables created specifically for the Customer (e.g. custom configurations, documentation) vests in the Customer upon payment in full.
16.3 Aeroconnect retains ownership of all tools, methodologies, and general know-how used in delivering Services.
16.4 All intellectual property in Hardware and third-party Software remains the property of the respective manufacturer or vendor.
17.1 Hardware: Aeroconnect passes through any applicable manufacturer warranty. No additional Hardware warranty is provided by Aeroconnect, unless quoted separately.
17.2 Services: Aeroconnect warrants that Services will be delivered with reasonable care and skill. If a defect is notified within 30 days of completion, Aeroconnect will, at its election, re-perform the affected Services or issue a credit.
17.3 Nothing in these Terms excludes any right or guarantee the Customer may have under Australian Consumer Law that cannot lawfully be excluded. Where liability cannot be excluded but may be limited, Aeroconnect's liability is limited to re-supplying the relevant Hardware or Services, or paying the cost of having them re-supplied.
18.1 The Customer indemnifies Aeroconnect against all liability, loss, costs, and expenses (including legal costs on an indemnity basis) arising from: (a) any breach by the Customer of its obligations under a Contract; (b) incorrect information provided by the Customer in an Order; (c) the Customer's failure to provide a safe site; or (d) damage caused by misuseor unauthorised modification of Hardware or Software.
18.2 This indemnity is a continuing obligation, independent of the Customer's other obligations, and survives termination of any Contract.
19.1 To the maximum extent permitted by law, Aeroconnect's total liability to the Customer under or in connection with any Contract is limited to the total amount paid by the Customer under that Contract prior to the date the loss first occurred.
19.2 Aeroconnect is not liable for any Excluded Loss, however caused (including by negligence).
19.3 Nothing in this clause limits liability for death or personal injury caused by Aeroconnect's negligence, fraud, or any liability that cannot be excluded under Australian Consumer Law.
20.1 Aeroconnect may terminate any Contract immediately by written notice if the Customer: (a) fails to pay any amount when due; (b)commits a material breach and fails to remedy it within 7 days of written notice; or (c) becomes insolvent or subject to external administration.
20.2 Aeroconnect may also terminate if it is no longer able to source the relevant Hardware or perform the Services, in which case it will provide reasonable notice and refund any amounts paid for undelivered items.
20.3 On termination, all outstanding invoices become immediately payable. Termination does not affect rights that have already accrued.
Aeroconnect is not liable for failure or delay caused by circumstances beyond its reasonable control, including natural disaster, pandemic, government action, supplier failure, or telecommunications outages. Aeroconnect will notify the Customer promptly and use reasonable efforts to minimise impact. Delays caused by the Customer's failure to make selections, have a site ready, or provide required access are also captured by this clause.
22.1 Aeroconnect may assign or novate its rights and obligations under any Contract without the Customer's consent.
22.2 The Customer may not assign, transfer, or novate its rights or obligations without Aeroconnect's prior written consent.
23.1 Waiver: A waiver is only effective if made inwriting. Failure to enforce a right does not constitute a waiver of that or any subsequent right.
23.2 Severance: If any provision is invalid or unenforceable, it is read down or severed. Remaining provisions continue in full force.
23.3 Entire Agreement: These Terms and the accepted Quote constitute the entire agreement and supersede all prior representations.
23.4 Governing Law: These Terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of NSW.
23.5 Interpretation: The singular includes the plural and vice versa. References to legislation include amendments and replacements. Headings are for convenience only.
Last updated: April 2026 | Aeroconnect Pty Ltd | info@aeroconnect.com.au